Question 1

What materials are used in your pet products?

Accepted Answer

While this varies depending on the product you're looking at, here is a breakdown for our most popular products:

Cat Toys (Small and Kickers)
Cotton Fabric, Natural Sheep Wool, Organic Catnip

Cat Scratchers
Corrugated Cardboard

Pet Beds (models will vary)
Plush Faux Furs, Canvas, Memory Foam Cushions

Pet Treats 
100% Rabbit Ears

If you want to know more about the specific item you want to get, visit that item's page for the full and specific list of materials/ingredients.

Question 2

How do I choose the right toy for my cat?

Accepted Answer

It's essential to choose toys that are safe, durable, and suitable for your cat's age and size. Rotating toys regularly can also keep your feline friend engaged and prevent boredom.

When selecting a toy for your cat from our range, consider their preferences and play habits. For cats who enjoy catnip and/or silvervine, our small and larger toys are ideal choices. These toys can provide mental stimulation and encourage play.

If your cat loves scratching, our scratching pads are perfect for satisfying their natural urge to scratch while keeping their claws healthy. Most households have at least one scratching pad and a catnip or silvervine toy as both are essential to a cat's wellbeing.

It's a great idea to observe your cat's reactions to different toys and choose ones that match their interests and activity levels. If you are unsure on what toys to get your cat, feel free to chat with us about it or you can go with our "Cat Essentials Bundle" to test out different items and see what your fur baby likes best.

Question 3

Are your products suitable for pets with allergies?

Accepted Answer

This is one is a tricky question to answer because it depends on your specific pet's allergies. Our products are generally safe for cats and dogs that suffer from allergies and can be enjoyed by most.

In our household and warehouse (adding up to 7 kitties!), all of our fur babies are able to enjoy our entire line of goodies without any issues. Even our Rox and Katsuki who are sensitive to seafood and beef are able to enjoy our Rabbit treats without issues.

We list the materials/ingredients within our products in the item's description for you to be able to make the best decision.

If you know your pet has allergies, we always recommend talking with your vet to make the most educated decision for your fur baby.

Question 4

Do you have sales? Discounts for your products?

Accepted Answer

We run different sales and special discounts throughout the year. To find out when the next sale is, we encourage you to sign up for our newsletter.

We also offer a rewards program through our website! When you purchase on the site, you earn Paws (points) that can be accumulated to earn rewards. That way you don't have to wait for a sale, and you can start earning Paws by becoming a site member.

Question 5

Where do you ship to?

Accepted Answer

We ship anywhere in the contiguous United States, Alaska and Hawaii.

Question 6

What are the shipping options available at Katnyx?

Accepted Answer

At Katnyx, we offer standard and expedited shipping options for our goodies. Standard shipping typically takes 3-5 business days, while expedited shipping delivers within 1-2 business days. Shipping costs vary based on the selected option and location.

Question 7

What payment methods are accepted?

Accepted Answer

On our website you can pay via credit card or PayPal

If you are visiting us during a local market, we accept credit card, PayPal, Venmo, or cash

Question 8

Can we find Katnyx products in stores?

Accepted Answer

Currently we are only at select local shops in the Dallas-Fort Worth area of Texas. We hope to be able to bring our products to more shops throughout the nation soon 😺

Visit our Contact page to find our current distributors.

Aside from stores, you can get some of our products if you're local to DFW during our local markets as we do attend a few markets a year throughout the area. We post the upcoming events in our website, Instagram and Facebook.

Question 9

How can I track my order?

Accepted Answer

You will receive a tracking number to the email you used to place your order. Please check your spam folder or contact us if you don't see your tracking email within 4 business days of having placed your order.

Question 10

How does Katnyx support animal organizations?

Accepted Answer

At Katnyx, we support animal organizations by donating 10% of our profits to organizations that help animals in need. We believe that every pet deserves a loving home, and we are proud to support organizations that share our values.

Find out more info by visiting our Giving Back page.

Question 11

Do you have any special programs for animal shelters or rescues?

Accepted Answer

Currently, we are working on developing special programs for animal shelters and rescues. Stay tuned for updates on how we plan to support these organizations in the future.

FAQ'S

Frequently asked questions